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Socializing change with stakeholders

Socialize digital change with stakeholder consultation You’ve got a good plan for the customer using really good data analytics. Or, your new digital strategy has been crafted and is ready to be implemented. Your organization agrees with the plan – the executive have approved it. Yet somehow, the operational stakeholders (the silos) are somewhere between appreciative and actively resisting. It happens in the best businesses, e.g., Shopify. The key is that they are finding it hard to get started and take action in a uniform way that will deliver the desired business...

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Un-team building — an action-change approach

We all like rope-climbing, drumming and cooking contests, even golf! But that's not what makes teams collaborate better and operate more productively. Nor is it inspirational quotations! Why? The traditional notion of team building has a sustainability issue Changing attitudes and behaviours in the moment is a cinch when folks engage in a stimulating time together — usually off-site and at a resort. Behaviour change theory PDF abounds. It’s assumed that if you get a group together, climb ropes and play games the team will overcome their perceived obstacles to fixing their inefficient behaviour. That said,...

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We are mediators/facilitators, not leaders

A Solution Focus coach serves more as a facilitator than a leader. This is true regardless of the session type — group or private. Why? Because people seeking coaching must initiate and lead the way to their own solutions in order for them to stick. A great example of mediation/facilitation versus leadership comes from Alcoholics Anonymous and the organization’s infamous 12 Steps to recovery. Though it may seem from the outside that people in an AA program are cured or healed by the leadership and influence of their therapists, they are...

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Apr 21 2016

How to leverage planning in an ever-changing tactical world

Have you noticed how your colleagues are scrambling in most meetings? Do you wish everyone could sing from the same song sheet? Do you long for the good old days when things didn’t seem as out of control? steroids What’s going on? Unless you live in a walled garden, the digital revolution – the web and social media – has radically reframed our customer’s behaviour, our competitors’ behaviours and our organization’s operational behaviours, it’s not just a marketing issue. Hence, the apparent chaos and barrage of tactics that may or may not be...

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Mar 25 2013

7 solution focused ways to coach smart people who challenge you

Do smart people (especially your staff) challenge you, but you’re not sure how to address their 'challenge'? Would you prefer they come up with solutions? Rajesh Setty has blogged about How Good Bosses Can Help Smart People Become Smarter. He offered seven excellent ideas (listed below) to help those smart people. We respectfully suggest to Rasjesh 7 solution focused questions that could be used in a coaching context (see italics). Yes, you can coach smart people if you ask better questions and remember that they often like autonomy. 1. Painting the big picture Here’s the picture as...

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Mar 18 2013

4 better questions when people are stuck

You’ll have noticed how people complain about things without realizing what they are doing. Once started, they don’t know how to stop complaining. When asked about a solution, it’s built on their complaint and as such it's not likely to happen. At its worst, think Kyoto climate ‘agreement’ – the people with a vision to change things only know how to complain about those with a different perspective. They get stuck in their complaint and, as a result, little changes. How do we help people who are stuck move forward?   In...

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