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Betternxt Academy | Change Management FAQs
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Change Management FAQs

Questions & answers about change management and solution focus

Management Consulting FAQs

WHAT IS CHANGE MANAGEMENT?

Organizational change management operates at three levels – strategy, silo / stakeholder alignment, and most importantly the individual. Not everyone can move at the same speed so slow down to speed things up!

WHAT IS STAKEHOLDER CONSULTATION?

Alignment with stakeholders needs and their view of solutions requires better questions, demonstrated listening and finding out what you have in common.

WHAT IS FACILITATION?

Solution focused facilitation enables people to clarify their needs in a way that enables them to realize their outcomes – their way.

WHAT IS VISUAL FACILITATION?

The narrative of change is often expressed in both visual and verbal terms.

HOW DO YOU HANDLE STRATEGIC PLANNING?

It’s a cross-functional collaborative effort – always. It often includes the voice of stakeholders and customers. Key internal stakeholders (the silos) engage early on in the process to ensure engagement and buy-in as the process evolves.

WHAT IS SOLUTION FOCUS?

A means to enable individuals and organizations to realize they know what they want, have the resources to make it happen and take action.

WHAT BUSINESS PLANNING SERVICES DO YOU OFFER?

Program and strategic planning. Change facilitation. Stakeholder consultation. Customer co-creation. Leadership training in the Solution Focus tools to help make change sustainable. Business coaching. Performance management.

WHAT DO YOU MEAN BY TRANSFORMATIONAL CHANGE?

The organization clarifies what they do well, describes the problems (but, not enter into them!), and creates actionable and visible change. The organization focuses on purposeful change already under way and does more of it.

DO YOU SPECIALIZE IN ANY SPECIFIC INDUSTRIES?

We are agnostic about organizations we work with. However, we have done quite a bit of work in Canada, the US, UK and Europe in financial services, industrial, consumer goods, non-profit, social services, media, education, food services, technology and telecom.

WHAT IS CUSTOMER CO-CREATION?

Traditional research reveals useful, but one-dimensional information. We bring the customer and cross-functional client teams together to be asked better questions, to listen and learn, then take action.

FAQ about how Betternxt works for our clients to create value

DO BETTERNXT CUSTOMERS KNOW EXACTLY WHAT THEY WANT ?

It’s our job to help them figure out what they want to be better. Our first question is often, ‘What does not need to change?’

DO YOU DO RFP'S?

Competing for business makes for quality delivery. We don’t believe the RFP process necessarily gets quality results for our client’s complex needs. After all, how can they leverage change proposals when the project likely evolves the minute they start working on it.

ARE YOU SUBJECT MATTER EXPERTS (SME)?

Our clients are the SME in their business. We’re recognized as SME’s in helping them facilitate the change they want.

DO CLIENTS OFTEN HAVE INTERNAL ALIGNMENT ISSUES (SILOS) THAT INHIBIT CHANGE AND ACTION?

Clients notice the better questions they answer quickly begin to dissolve internal obstacles. Our client silos are always involved in our proposal development process.

HOW DOES LISTENING TO THE CUSTOMER MAKE A DIFFERENCE?

Our clients ask better questions of their customers, listen more acutely and take action.

WHEN DOES THE CHANGE PROCESS BEGIN?

As soon as clients answer our first questions; ‘What doesn’t need to change? And, ‘What does success look like?’

WHO BUYS / CONTRACTS YOUR SERVICES?

Executives, senior managers, executive directors, boards. marketers, HR people, owners, volunteers.

Email or call Alan Kay or Richard Toker at Betternxt

Please complete the form below if you have any questions for Alan Kay or Richard Toker, or just call us at 416-315-8037. We would be happy to answer your questions and set up a meeting.

416-315-8037

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