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Toronto Change Management Blog

Info, updates & opinions about change management & solution focus from Richard Toker & Alan Kay

Socializing change with stakeholders

Socialize digital change with stakeholder consultation You’ve got a good plan for the customer using really good data analytics. Or, your new digital strategy has been crafted and is ready to be implemented. Your organization agrees with the plan – the executive have approved it. Yet somehow, the operational stakeholders (the silos) are somewhere between appreciative and actively resisting. It happens in the best businesses, e.g., Shopify. The key is that they are finding it hard to get started and take action in a uniform way that will deliver the desired business...

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Un-team building — an action-change approach

We all like rope-climbing, drumming and cooking contests, even golf! But that's not what makes teams collaborate better and operate more productively. Nor is it inspirational quotations! Why? The traditional notion of team building has a sustainability issue Changing attitudes and behaviours in the moment is a cinch when folks engage in a stimulating time together — usually off-site and at a resort. Behaviour change theory PDF abounds. It’s assumed that if you get a group together, climb ropes and play games the team will overcome their perceived obstacles to fixing their inefficient behaviour. That said,...

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Many roundtables, much learning

We’ve conducted a number of breakfast roundtables over the past few months…many thanks to those of you who attended one! Professionals from all walks of life have joined our “kitchen table” sessions to share perspectives on the challenges of management, on how to be an expert in our role, plus manage, lead and be listened to by other leaders, managers and staff. We shared our Betternxt concept for how Solution Focus could help individuals and organizations do this and  got lots of valuable feedback on how people like to learn and...

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Interview: The Solution Focus Future Performance Review

Last week, Betternxt’s own Alan Kay sat down with a young marketer new to Solution Focus to gauge the effectiveness and benefits of the Solution Focus Future Performance Review (SFFPR) for young professionals. The unique review tool was used in a one on one session between Alan and Danielle Dewar. The following is Alan’s interview with Danielle, following their session. Danielle Dewar is a marketing and communications specialist. She has worked for large and small scale organizations in three countries. Danielle is currently working with several clients as a digital media...

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